Effective date: January 1, 2025
Red Stick Roof Repair respects your privacy. This policy explains what information we collect when you visit our website or contact us for roofing services in Baton Rouge, Louisiana, and how we use and protect that information. We keep it simple and straightforward - just like the way we do business.
Information We Collect
When you reach out to us for a roofing estimate or repair, we collect the details we need to get the job done. That includes your name, phone number, email address, and the address of the property where you need roofing work.
If you contact us through our website, we also collect basic technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site so we can make it better.
How We Use Information
We use your contact information to schedule estimates, provide quotes, perform roofing work, and follow up on completed jobs. We also use it to send you appointment reminders or answer questions you ask us.
We may use your email or phone number to share updates about our services or seasonal roofing tips, but only if you have agreed to receive those messages. You can opt out at any time.
We never sell your personal information to anyone. We use it only for the purposes described in this policy.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and improve your browsing experience. For example, cookies help us keep track of what pages you visit so we can see what information is most useful to homeowners.
You can disable cookies in your browser settings at any time. Just know that some parts of our website may not work as smoothly if you do.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to understand how visitors find our site and which pages they spend time on. These tools collect anonymous data such as your approximate location, device type, and referral source.
We may also use third-party scheduling or customer management software to handle appointments and service requests. These providers only access the information needed to perform their specific function, and they are required to keep it confidential.
Data Sharing and Disclosure
We share your information only when it is necessary to complete the work you asked for. For example, we may share your address and job details with our roofing crew or a trusted subcontractor who helps us on a project.
We may also share information if required by law, such as in response to a court order or to protect the safety and rights of our business, our customers, or the public.
We do not sell, rent, or trade your personal information with outside companies for marketing purposes.
Data Retention
We keep your personal information for as long as we need it to provide roofing services and to meet our legal and accounting requirements. When we no longer need it, we securely delete or destroy it.
If you ask us to remove your information and we are not required to keep it for legal reasons, we will delete it promptly.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access within our team, and using trusted service providers.
No method of transmission over the internet is completely secure, but we work hard to safeguard the information you share with us. If you have concerns about the security of your data, please contact us.
User Rights
You have the right to ask what personal information we hold about you, to request a copy of it, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing purposes.
To exercise any of these rights, just call or email us using the contact details below. We will respond within a reasonable time and help you however we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your personal information, we are here to help. Reach out to us by phone or email, and our team will get back to you.
You can also write to us at our business address in Baton Rouge, Louisiana.